Billing Terms and Conditions

At Veloural, we’re dedicated to making your shopping experience smooth, secure, and hassle-free. Below are our accepted payment methods and key details about how we handle payments.

1. Accepted Payment Methods

We accept the following secure payment options for all UK customers:

Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
Apple Pay, Google Pay & Shop Pay
Bank Transfer (for large or custom orders – contact us to arrange)

All payments are processed in Pounds Sterling (GBP).

2. Payment Processing

Payment is required at the time of purchase.
Orders are only processed and dispatched after full payment is successfully received.
If your payment is declined, the order will not be confirmed or fulfilled.

3. Pricing & Currency

All prices on veloural.com are listed in GBP (£).
Prices may change without prior notice.
Shipping is completely free across the UK — no additional charges at checkout.

4. Secure Payment Gateway

We use SSL encryption and trusted third-party gateways to ensure all transactions are secure.
Your payment information is never stored on our servers.

5. Refunds & Chargebacks

Refunds are processed in line with our official Return & Refund Policy.
Any unauthorised chargebacks will be formally disputed.
If there’s an issue with your order, please contact us first at info@veloural.com — we’re happy to assist.

6. Fraud Protection

Veloural reserves the right to cancel or hold any order flagged for suspicious or unauthorised activity.
For high-value purchases, we may request additional verification to ensure your protection.

7. Contact Information

Trade Name: Veloural
Email: info@veloural.com
Phone: +442045772092

Customer Support Hours:
Monday to Friday: 8:00 am – 9:30 pm (UK Time)
Saturday and Sunday: 8:00 am – 2:00 pm (UK Time)