Order Cancellation Policy

At Veloural, we aim to provide a smooth and transparent shopping experience. We understand that plans can change, which is why we offer a limited cancellation window as outlined below.

Cancellation Window

If you wish to cancel your order, you must contact our Customer Support team within 1 hour of placing your order.

To help us process your request efficiently, please include:

• Your order number

• The email address used at checkout

Requests received after the 1-hour window cannot be guaranteed.

Processing & Dispatch Timeline

Our fulfilment team begins processing orders shortly after they are placed. Due to this fast processing timeline, cancellations are only possible within the first 1 hour after purchase.

When Cancellation Is No Longer Possible

If more than 1 hour has passed since your order was placed, it may already be in processing or transit. At this stage, order cancellation is no longer possible.

If this occurs, please accept delivery of the item and refer to our Return & Refund Policy for available options.

Need Assistance?

If you have any questions or need help, our Customer Support team is happy to assist.

📧 Email: info@veloural.com
📍 Business Mailing Address:
123 Central Pkwy
Mt Vernon, NY 10552
United States

🕒 Customer Service Hours:
24 hours a day, 7 days a week

We strive to respond to all inquiries within 24 hours.