Shipping Policy

Thank you for shopping with Veloural. We are committed to providing a clear and reliable shipping experience for customers within the United States. Please review the information below regarding order processing, delivery timelines, and shipping procedures.

🚚 Delivery Timeframes (United States)

Order Processing Time:
1–2 business days
(Monday–Friday, excluding U.S. public holidays)

Shipping Transit Time:
4–10 business days
(Varies by location and carrier)

Estimated Total Delivery Time:
5–12 business days from the date the order is placed

Delivery times are estimates and may vary due to carrier delays or external factors.

💸 Shipping Costs

We offer Free Standard Shipping on all U.S. orders.
No additional shipping fees are charged at checkout.

📦 Shipping Carriers

Orders are shipped using reputable U.S. carriers such as USPS, UPS, or FedEx, depending on destination and service availability.

🚫 Non-Shipping Days

Orders are not processed or shipped on weekends or U.S. federal holidays.

📩 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information typically becomes active within 1 business day after dispatch.

🛑 Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please:

  • Review your tracking information

  • Contact the shipping carrier for additional details

  • Reach out to us at info@veloural.com for further assistance

We are happy to help resolve delivery-related issues.

🏠 Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.

✏️ Address Changes

Requests to update a shipping address must be submitted within 1 hour of placing the order by contacting info@veloural.com.

Once an order has been shipped, address changes are no longer possible.

❌ Order Cancellations

Order cancellation requests must be submitted within 1 hour of purchase.

After this period, cancellation is not guaranteed. If the order has already shipped, customers may refer to our Return & Refund Policy after delivery.

💥 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item and packaging

If eligible, we will arrange a replacement or refund at no additional cost.

📞 Contact Information

📧 Email: info@veloural.com
📍 Business Mailing Address:
123 Central Pkwy
Mt Vernon, NY 10552
United States

🕒 Customer Service Hours:
24 hours a day, 7 days a week

We aim to respond to all inquiries within 24 hours.